Palmetta Golf sells golf wedges direct, shipped from Tampa, Florida. This is the full return and refund policy. The shipping and returns page says the same thing in plainer language.
1. Returns: 30 days from delivery
You have 30 days from the day your order is delivered to start a return. Delivery date means the date shown on the carrier tracking, not the date you placed the order. You need to contact us inside those 30 days. The club does not have to be back with us by then.
2. Condition
The club has to come back in resalable condition, with everything it shipped with. You may hit it on a practice mat or into a net. A wedge that has been played on a course, out of a bunker, or off natural turf is not returnable, because we cannot sell it to the next customer as new. A club that is damaged or missing parts for reasons that are not our fault is not returnable.
3. How to start a return
Email Business@palmettagolf.com with your order number and tell us which club is coming back. We reply within one business day with the return address. Please do not send a club back before we have confirmed the return, because we may not be able to identify it when it arrives.
4. Return costs
You arrange and pay for return shipping. Use a tracked service, because the club is your responsibility until it reaches us. The shipping charge on the original order is not refunded. If the return is our fault, meaning a defective club or the wrong item, we pay the return shipping and refund the original shipping as well.
5. Refunds
Once the club reaches us we inspect it and email you to say whether the refund is approved. Approved refunds go back to the original payment method within 5 business days of us receiving the club. Your bank or card issuer may take a few days longer to show it.
6. Exchanges
If you want a different loft instead of a refund, tell us when you start the return. If we have it in stock we ship the replacement once the original reaches us. If we do not have it, we refund you.
7. Damaged, defective or wrong item
Email us a photo within 7 days of delivery. We replace the club and you pay nothing in either direction. The condition rules in section 2 do not apply in that case.
8. Warranty: one year
We warrant the PM1 Noir against defects in materials and workmanship for one year from the date of purchase. The warranty applies to the original purchaser, is not transferable, and requires proof of purchase from Palmetta Golf. If a defect appears in normal play we repair or replace the club at our discretion. If the identical club is not available we replace it with one of the same type and value.
The warranty does not cover normal wear, which includes groove wear and finish wear from play and shows sooner on a black finish. It does not cover damage from misuse, abuse, accident or neglect, damage from causes outside normal play, or a club that has been altered or repaired by anyone other than us.
9. Contact
Write to Business@palmettagolf.com, or use the form at palmettagolf.com/pages/contact. We answer within one business day.